Setting expectations for projects with both your internal team and clients shouldn’t be overlooked. It is essential to be clear in order to set up yourself as well as your client for success. As Greg goes over in today’s Trinity Web Minute, when clients feel disappointed or underwhelmed due to a lack of communication, projects tend to fall out of line.
It is our job as WordPress developers to set the expectation for each meeting and what the deliverables will be.
Letting your clients know exactly what they are going to receive and when keeps everyone on the same page & prevents miscommunication.
[Transcipt]
Hey, thanks for checking out another bonus episode of the new Marketing Show, catching us on Instagram, TV or YouTube, wherever you get this content, we appreciate you. So, coming to you from the New Jersey Trinity web media office and today I want to talk about setting expectations with projects with clients and with your team.
I left this meeting yesterday, and it was a great meeting, but I failed to set the expectation of the next deliverable for the next meeting. So what I had to do then is go back and say, “okay, thank you for the meeting. Thank you for everything. For our next meeting. This is what you should expect in the project.”
This way if I make my expectations, or if I set the expectations clear for what they should receive and what they should expect, what’s going to happen is there’s no room for disappointment, or there’s no room for being let down.
There’s no room of what the hell’s going on with our project and it just keeps communication nice and clear. After every meeting, what I want to do is, I want to set the expectation for the next meeting; what’s going to happen between that date and the next meeting. That way everybody’s on the same page and it keeps everybody on the same page.
Also, in this regard, if we need anything as a team or the Trinity team needs anything from the client. What it’s up to me to do is then say, for in order for us to hit this deadline, we need this by this date and sort of put the expectations on the client and then we just have everything fully communicated. You know, I find that personally or professionally, whenever I really feel let down or disappointed in a situation, the first thing I have to think about are my expectations.
Were my expectations communicated, or you know, just unrealistic. So, a couple of things just to always remember what before moving forward recap of what you did. Tell them what they’re going to get delivered and they’re going to get more and keep moving forward.
So, thanks for checking us out. I’m a little sick today so I feel a little scattered but that’s okay. You get more of this content at Trinity web media com/iTunes or on our Instagram and YouTube channels. Thanks.
While I’ve known Greg for years from our time together in the marketing scene, I’ve only recently had the chance to work with Trinity Web Media on a client project. Not only was the team professional and their work spot on, they were amazingly quick to respond and required very little hand-holding along the way. I chalk that up to their past experience and a deep understanding of best-in-class services.
I have hired Greg and the Trinity team multiple times for work on my own websites, and have also hired them to work on behalf of multiple clients. He is simply a pleasure to work with, in every respect. Smart but without the giant ego of some developers, Trinity Web Media works with his clients to achieve their vision in the best way possible — with careful attention to their interests, and thoughtful recommendations based on his expertise. • Susan Baier – Founding Marketing Strategist – Audience Audit