Customer loyalty is a staple to every sustainable business. Creating a culture of customer loyalty starts with your digital marketing and expands to a holistic approach to your customer experience. Sometimes experiences will differ based on customer needs, but more often than not your customer experience is your customer experience. Greg Taylor of Trinity Web Media discusses a couple of keys to a congruent customer experience and customer loyalty in today’s Trinity Web Minute.
If you like podcasts, check out Trinity Web Media’s Podcast The New Marketing Show. You will not regret it.