Customer loyalty is a staple to every sustainable business. Creating a culture of customer loyalty starts with your digital marketing and expands to a holistic approach to your customer experience. Sometimes experiences will differ based on customer needs, but more often than not your customer experience is your customer experience. Greg Taylor of Trinity Web Media discusses a couple of keys to a congruent customer experience and customer loyalty in today’s Trinity Web Minute.
If you like podcasts, check out Trinity Web Media’s Podcast The New Marketing Show. You will not regret it.
While I’ve known Greg for years from our time together in the marketing scene, I’ve only recently had the chance to work with Trinity Web Media on a client project. Not only was the team professional and their work spot on, they were amazingly quick to respond and required very little hand-holding along the way. I chalk that up to their past experience and a deep understanding of best-in-class services.
I have hired Greg and the Trinity team multiple times for work on my own websites, and have also hired them to work on behalf of multiple clients. He is simply a pleasure to work with, in every respect. Smart but without the giant ego of some developers, Trinity Web Media works with his clients to achieve their vision in the best way possible — with careful attention to their interests, and thoughtful recommendations based on his expertise. • Susan Baier – Founding Marketing Strategist – Audience Audit